Privacy Policy for Answered.online

At Answered.online, we are committed to protecting your privacy and handling your data with care. This Privacy Policy outlines how we collect, use, and store your personal information, and applies exclusively to the data you provide when contacting us for inquiries or assistance. We adhere to the highest standards of data protection and comply with relevant privacy laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We only collect personal information when you contact us directly through our website’s contact form or email. The data we may collect includes:

  • Name
  • Email address
  • Phone number (if provided)
  • Details about your inquiry

This information is collected solely for the purpose of responding to your requests and assisting with your customer service needs.

2. How We Use Your Information

The personal data we collect from you is used only for the following purposes:

  • Responding to Inquiries: We use your contact details and any information provided about your issue to offer the support or information you requested.
  • Providing Assistance: If you proceed with our services, your data helps us manage and resolve your case efficiently.
  • Improving Our Services: We may analyse inquiries and feedback to enhance the quality of our customer service.

We do not use your information for marketing purposes or share it with third parties for advertising.

3. Data Storage and Retention

Your data is securely stored and retained only as long as necessary to fulfill the purposes described above, or as required by law. When it is no longer needed, we delete or anonymise your personal data in a secure manner.

4. Data Sharing

We respect your privacy and do not share your personal data with third parties except:

  • With your explicit consent for the resolution of specific issues or if required to engage with third parties on your behalf.
  • When legally required by government authorities, law enforcement, or as necessary to comply with applicable laws.

5. Your Rights

Under the UK GDPR, you have the right to:

  • Access your data: Request a copy of the personal data we hold about you.
  • Correct your data: Request corrections to any inaccuracies in your personal data.
  • Delete your data: Request deletion of your data where it is no longer necessary for the purposes it was collected.
  • Restrict processing: Ask us to limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

6. Security Measures

We implement robust security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While we strive to use industry-standard practices, please be aware that no data transmission or storage can be guaranteed 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data rights, please contact us at:

Email: contact[@]answered.online